Frequently Asked Questions
A clear guide for retailers, online sellers and e-commerce partners working with ZA Wholesale. Tap any question to expand the answer.
Orders & DeliveryHow orders are submitted, labelled, packed and dispatched.
1How does the order fulfilment process work?
List eligible ZA Wholesale products on your eBay, TikTok Shop or another supported selling platform. When you receive a customer order, purchase the original shipping label from your marketplace account.
Place the matching product order through ZA Wholesale, upload the customer shipping label and complete payment. Our team will prepare, pack and dispatch the order directly to the delivery address provided.
2Do you offer same-day dispatch?
Yes. We aim to dispatch eligible orders on the same working day when the order, payment, valid label and correct delivery details are received before the operational cut-off time.
- Orders submitted after cut-off may move to the next working day.
- Weekend and UK bank holiday orders may be processed on the next working day.
- Same-day dispatch remains subject to stock availability and courier collection schedules.
3Can ZA Wholesale generate the shipping label?
Yes. When you cannot provide a label, our team can generate the label and arrange dispatch on your behalf. The standard charge is £4.00 per order.
4Do you provide proof of dispatch?
Yes. After the parcel has been handed to the courier, we can provide the available dispatch evidence.
- Tracking number or tracking reference
- Courier receipt or collection confirmation
- Shipping label details
- Order dispatch confirmation
5What information must I provide for fulfilment?
You must provide the correct product, quantity, customer name, full delivery address, postcode and a valid shipping label where applicable. Incomplete or incorrect information can delay dispatch.
6What happens when an order is submitted after the daily cut-off?
Orders received after the operational cut-off are normally processed on the next working day. We recommend submitting orders as early as possible, especially during weekends, bank holidays and seasonal high-volume periods.
Products & InvoicesListing support, generic products, invoices and stock availability.
7Can I list all ZA Wholesale products on my marketplace account?
Most of our products are supplied as generic or unbranded items and may be suitable for listing on platforms such as eBay and TikTok Shop. However, marketplace rules can vary by platform, seller account, category and product type.
- Review restricted-product and category policies.
- Use accurate product titles, descriptions, images and item specifics.
- Check any product safety or compliance requirements.
- Ensure the listing complies with the latest rules of your marketplace.
8Do you provide product images and descriptions?
Where available, we may provide product images, specifications and basic product information to support listing creation. Clients should review and customise the content before publication.
9Do you provide invoices?
Yes. A purchase invoice can be provided for eligible wholesale and bulk orders. Please submit accurate personal or business billing details when placing the order.
- Business or customer name and billing address
- Order number and invoice date
- Product details and quantities
- Total amount paid
10What happens if a product is out of stock?
We regularly update stock information, but availability can change due to demand, supplier delays or inventory adjustments. When an ordered item becomes unavailable, our team may offer an alternative product, revised dispatch date, store credit or a refund for the unavailable item.
Returns & RefundsConditions for returns, inspection, damaged products and order cancellation.
11Do you accept returns?
Yes. Eligible products may be returned when they are unused, undamaged, in their original condition and packaging, complete with all parts and suitable for resale.
12Who pays the return postage?
For change-of-mind returns, the customer or marketplace seller is normally responsible for the return postage. When an item is supplied incorrectly, arrives damaged or is confirmed as faulty, we will review the case and advise whether return postage will be covered.
13What should I do if a product arrives damaged or faulty?
Contact our support team as soon as possible and provide enough evidence for the issue to be assessed.
- Order number
- Clear photographs or video of the product
- Photographs of the outer and inner packaging
- Description of the fault or damage
- Relevant courier evidence, where available
14When will I receive my refund?
Once an eligible return has been received and inspected, the refund will normally be processed through the original payment method. Processing time depends on the payment provider.
15Can I cancel an order?
An order can only be cancelled when it has not yet been packed, processed or dispatched. Once fulfilment has started or the parcel has been handed to the courier, cancellation may no longer be possible. Contact us immediately when a cancellation is required.
Dropshipping & 3PLDirect fulfilment, packaging preferences and logistics support.
16Do you provide dropshipping services?
Yes. You can list selected ZA Wholesale products on your selling account and place an order with us after receiving a customer sale. Our fulfilment team can pack and dispatch the product directly to the customer address provided.
- The seller manages customer communication and delivery expectations.
- The seller is responsible for listing accuracy and marketplace compliance.
- The seller manages marketplace returns and refund communication.
- The seller remains responsible for overall account performance.
17Will ZA Wholesale branding be included in the parcel?
Our standard fulfilment service is designed for direct-to-customer delivery. Packaging can vary by product and service. Clients requiring plain packaging, customised inserts, branded materials or special instructions should contact us before ordering.
18Do you provide 3PL services?
Yes. ZA Wholesale provides third-party logistics services for eligible businesses. A tailored quotation can be prepared based on product type, storage space, order volume and fulfilment requirements.
- Inventory receiving and storage
- Pick-and-pack and order processing
- Shipping label management
- Direct-to-customer dispatch
- Stock monitoring and basic reporting
- Returns handling and courier coordination
Account ManagementPractical operational support for selected e-commerce marketplaces.
19Do you provide account management services?
Yes. ZA Wholesale offers e-commerce account management and operational support packages. The service scope and price depend on the platform, number of listings, order volume and level of support required.
- Product listing and optimisation support
- Order processing and stock updates
- Customer service assistance
- Returns and refund administration
- Performance monitoring and basic reporting
- General marketplace operational guidance
20Which marketplace accounts can you support?
Support may be available for eBay, TikTok Shop and selected e-commerce platforms. The final service scope depends on the account status, product category, access permissions, number of listings, workload and marketplace requirements.
Training & SupportDaily live e-commerce sessions for new and existing online sellers.
21Do you provide e-commerce training classes?
Yes. ZA Wholesale offers practical e-commerce training through daily live sessions. Participants can learn through demonstrations, discussions, real operational examples and direct question-and-answer support.
- eBay selling and account operations
- TikTok Shop management
- Amazon, Shopify and Etsy fundamentals
- Product research and listing creation
- Listing optimisation and item specifics
- Order processing and shipping labels
- Dropshipping and wholesale models
- Customer service, returns and refunds
- Inventory, costs and profit calculation
- Common marketplace issues and account performance
22Are the classes suitable for beginners?
Yes. The programme is suitable for complete beginners and people who are already selling online. Beginners can learn the full operational process, while existing sellers can improve listings, fulfilment, customer service and account management.
23Are the sessions live or recorded?
The main training sessions are delivered live so participants can ask questions, discuss issues and understand practical workflows. The availability of recordings may depend on the selected training package.
24Do you provide support after the training?
Ongoing support may be available depending on the package selected. The type and duration of support will be confirmed before enrolment.
- General e-commerce guidance
- Listing and order-processing questions
- Operational support
- Marketplace troubleshooting
- Account-related guidance
Business InformationPrivacy, tailored pricing, contact details and important service terms.
25Are customer and delivery details kept confidential?
Customer and delivery information is used only for order processing, delivery, support, returns and relevant legal or operational requirements. Clients must ensure they are authorised to share end-customer information with ZA Wholesale for fulfilment purposes.
26Do you offer customised pricing for regular customers?
Yes. Regular customers, bulk buyers and high-volume sellers may be eligible for tailored pricing. The quotation may consider monthly order volume, product quantities, storage, packaging, courier services, 3PL usage, account management and training requirements.
Still have questions?
Contact the ZA Wholesale team and we'll be happy to help.
ZA Wholesale · Unit 3, Micklehead Business Village, St Helens, WA9 4YU · Company No. 16270891